Can't find what you're looking for? Email magnetmesupp@gmail.com — we usually reply within a few hours.
No. Download the installer, run it, and you have 14 days of full access — no signup, no payment details, no email required.
Activate (name, email, device id) and we extend your access by another 30 days free. After that, we start the paid subscription on the plan you chose.
Not yet — Magnet-Me runs on Windows 10 / 11 today. A Mac build is coming. Email magnetmesupp@gmail.com if you'd like to be notified when it ships.
Auto-renewal turns off, but your access stays active through the period you've already paid for. Monthly: end-of-month. Yearly: end-of-year. No further charges after that.
We give you a 7-day grace window. PayPal retries on its own schedule and your access stays on. If no payment lands in 7 days, the app moves to Suspended — recovery is instant once the card clears.
Yes. Cancel the current subscription (you keep access to the end of the period), then re-activate with the other plan.
30-day money-back guarantee on yearly purchases. Monthly charges aren't refunded but you can cancel any time and keep access through the month you paid for.
USD if you're on the English site, ILS (₪) if you're on the Hebrew site. PayPal handles FX automatically.
Verified families: DNP DS-RX1, DS620, QW410 · Citizen CTD150, CX · Mitsubishi CP-D70, CP-D90, CP-K60. Plus Microsoft Print to PDF for simulation. Custom paper sizes are supported on any Windows printer driver.
Probably. Anything that exposes a Windows printer driver works as a generic device — you set up the paper size manually via "+ Custom paper size".
No. Magnet-Me runs comfortably on a 5-year-old i5 with 8 GB RAM. SSD recommended for fast import; integrated graphics are fine.
One subscription = one device. To move to a new machine, email support and we'll re-issue the licence.
No. Magnet-Me runs entirely on your laptop. Internet is only needed for the initial download and the optional licence sync.
No. Magnet-Me is a fully local app — photos stay on your disk and never get uploaded.
Username, email, device id, and optionally last-4 of your card. The full card number never reaches our server — PayPal Smart Buttons handle authorisation directly.
About 62 MB. Bundles the .NET 8 Desktop Runtime — no separate prerequisite install. Windows 10 or 11 only.
The current v1.x installers aren't code-signed, so Windows SmartScreen shows an "unknown publisher" warning. Click More info → Run anyway.
Refer someone who converts to paid and you earn one free month. Mint a code on the Ambassador dashboard and share it.
After 3 consecutive paid months. Cancel before that and the credit is clawed back; cancel after and you keep it. Yearly cycles count as 12 months immediately.